In our work, it is essential to understand how to access support before encountering a problem. The Shared Services Center (SSC) provides a broad range of transactional support in collaboration with university business partners for all three campuses and Michigan Medicine. This awareness level course introduces the variety of services provided by the U-M Shared Services Center, and how you can expect to interact with, or direct others to interact with, the SSC.

Leaders play an important role in helping to prevent workplace issues and wrongdoing. This course gives leaders tools and strategies to create a more welcoming and respectful work environment. Interactive discussions, case studies and role-playing exercises will enhance learning. Leaders will be more prepared to:

Managers who understand organizational culture and climate can work to create an environment that is supportive, inclusive and values employees. This can lead to increased employee satisfaction, improved morale and higher levels of employee engagement. This foundational course provides managers with the tools and knowledge to lead a successful culture change journey within their team.

You will learn to:

• Determine the impact of supervisors on workplace culture and climate

• Implement positive changes to cultivate a supportive work environment

This interactive workshop will give you the opportunity to plan ahead by considering what success will look like for you in the coming year. You will leave with a draft of a specific measurable goal and tips for having a discussion and reaching agreement with your team and/or your leader.