Clearly convey and demonstrate the excellent customer service behaviors that you expect your faculty or staff to use.

Choose how to close your message (e.g., a call to action).

Choose and ask questions from The Book of Beautiful Questions to seek the root cause of a problem.

Check your Individual Development Plan (IDP) once every month or two to see how you are meeting goals and objectives. Take actions to catch up if you find yourself falling behind or moving off target.

Check with other teams within your group and other teams across campuses for the use of a resource that you need to perform a task, (e.g. locating a specific type of microscope).

Check with HR about early office closure the day before a university holiday.

Check to ensure that recent conflicts you have been involved in have been settled from the other party's point of view.

Check to ensure that any recent conflicts you have been involved in have been settled from the other party's point of view.

Check in with colleagues outside of your department and ask them about recent changes or upcoming changes in their department or unit. How are they responding to it? Ask them or help them to brainstorm the positive aspects of the change.

Check customer service metrics across campuses and check in for an informational interview with the unit with very high ratings.