Experience

91013

Before your next gathering with peers, practice using the terms, "yes and" in order to gain more clarification before responding.

91012

Before submitting work, double check it and invite a colleague to proofread if you find that helpful.

91011

Before reacting to conflict, pause, take a breath and reflect upon the other person's point of view before responding.

91008

Before delegating a new assignment, evaluate current staff workloads and consider people seeking development opportunities.

91007

Before a presentation to more senior level personnel, visit the actual setting for the event, and practice there if possible, preferably in front of a colleague or mentor/coach.

91006

Be open minded that setbacks and challenges occur, and relay to a colleague when it does occur so you are be able to adapt more quickly.

91005

Be curious and ask follow up questions (e.g., Tell me more about that; How did you come to that opinion?).

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