Participate in problem solving with your group by taking a different perspective.

Participate in a institutional change initiative and create a feedback loop across the team members.

Paraphrase and make eye contact with someone you are talking to before offering your perspective.

Oversee a change initiative for a group that is underperforming in customer service. Consider Americans with Disabilities Act (ADA) best practices if appropriate.

Organize an event and provide opportunity for participants to make accommodation requests (e.g., wheelchair accessibility, dietary restrictions) beforehand.

Offer to work on a new initiative with an on-campus organization.

Offer to serve as a reverse mentor to teach an older leader about a new trend, social media or technology, that they need to learn about for their job.

Offer to help resolve a matter within a community organization.

Note exemplary customer service experiences and reflect on how those characteristics can be applied to your unit.

Network at a professional event to learn more about a particular process or system that your unit seeks to improve or redefine.