Request to work on a university project that is not meeting goals.

Request to work on a task force or initiative for a separate U-M affiliate which will expose you to a different processes and metrics.

Request to join a U-M recruitment committee that is filling a position in an identical or similar unit at a different U-M facility or campus.

Request and encourage feedback from diverse people within a U-M task force or committee that you are involved in.

Repurpose an item at home to perform a different function.

Relaunch an existing product, service, or process that needs to be addressed. Solicit input from end users and explore ideas not attempted before to make adjustments. Consider bringing in others from outside of your immediate group to brainstorm new ideas.

Regularly check in with customers about the level of service your unit is providing them. Include opportunity to suggest improvements.

Reflect on a major change in your life. Write or talk about what helped you successfully move through the change.

Reflect and assess how you model excellent customer service. Share with staff a personal success story of customer service as well as an experience that you learned from.

Recruit team members for a change initiative who do not ordinarily work together and bring a variety of subject matter expertise.