Recognize groups that meet or exceed customer service expectations. Support groups that need to make improvements by offering guidance and resources. Provide positive feedback when they make improvements.

Read articles about your field and share new findings in an email with your group or team.

Read a weekly message from U-M CFO Kevin Hagerty to Business and Finance staff to learn how a leader successfully focuses a team on creating value and a positive culture for everyone.

Read Crucial Accountability and then work to resolve a dispute with family members.

Reach out to someone who is an expert in this area of expertise for advice.

Reach out to colleagues in other units to learn how change and innovation are orchestrated.

Provide frequent, positive and constructive communications to your team so that everyone remains focused on fulfilling the change implementation plan.

Provide colleagues sincere, positive and constructive feedback that focuses on specific observations.

Promptly surface conflict. Determine whether it is one that you can address or contact your HR representative for assistance in deciding whether it is one that should go through official grievance procedures or dispute resolution processes.

Present U-M's strategic priorities, and those of your unit, to department members. Highlight the alignment of your unit's goals to those of the greater university. Articulate the reasoning behind any changes.