The next time you receive outstanding service, write down how that sounded and looked, and choose one or two of those practices to incorporate in your job. Inform a colleague who can hold you accountable.

Teach a new hire or intern a unique process that they must understand and follow for their job.

Take time to actively listen to stakeholders, pausing before responding.

Take steps to check off an item on your personal bucket list.

Take ownership of a change implementation plan by translating and setting clear goals, communicating clearly, delegating responsibilities, and holding stakeholders accountable.

Take on a task working with team members in a different country, requiring you to communicate across borders, cultures, and time zones.

Take a recipe that you frequently use and either change an ingredient in it, or combine it with something you normally would not, to invent a new dish.

Take a leadership role in a U-M working group that is underperforming due to interpersonal conflicts.

Surface conflict within your team pertaining to a change.

Surface and address conflicts found in teams under your supervision.