Follow through on your commitments to yourself, your team, and other stakeholders who are impacted by your work.

Follow through on an act that you promised someone (e.g., giving a coworker a ride to pick up their vehicle at the mechanic).

Explore the other person's perspective by asking questions, gathering information and actively listening.

Engage in conversation with everyone. Ask a few questions and listen intently. Share something about yourself.

Encourage and promote the use of the U-M Provost holiday calendar when scheduling meeting and events.

Demonstrate continued accountability to those with whom you work: meet deadlines, follow through on commitments.

Create and follow through with conversation guidelines for your team (e.g., everyone has a responsibility to share in discussions, challenge the idea and not the person, speak from experience, listen respectfully).

Create and distribute a sign up for someone in need of visits, meals, help around the house.

Create a network of stakeholders who can trust you with information pertaining to disruptive stakeholders. Honor their confidentiality.

Create a list of talking points before holding a critical conversation with a family member or friend who has treated you poorly.