Create value for the varied communities we serve

We foster a climate of service excellence, engaging staff, faculty, and students.

91240

For a professional organization in which you are involved, volunteer to orchestrate a panel discussion about successful feedback processes and feedback systems in your industry or line of work.

91136

Create and deliver a motivating speech to your direct reports that incorporates: A specific success story or recognition to several staff for distinct positive actions or outcomes, giving clear direction, providing empathy "How are we doing?", "I trust that you can do this", "I see how hard you've been working and appreciate "x" during this period of transition", link your department's or unit's mission to your group's goals (include stories of how work impacts your customers or community).

91125

Create a survey for members of an organization you are involved in to identify needs and opportunities.

91118

Create a pilot project for a product or service that you are developing. Recruit a focus group of diverse constituents who fall within and outside of your target audience.

91111

Create a feedback system for internal and external stakeholders requesting suggestions for improvement.

91095

Contact dissatisfied clients directly. Listen attentively and paraphrase the client's responses back to them for clarification. Offer solutions or areas that you will address with your team.

91092

Consult with colleagues across the university about ways that they collect feedback pertaining to client expectations and service.

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