Provide colleagues sincere, positive and constructive feedback that focuses on specific observations.

Plan a meeting or event for a U-M organization in which you are involved.

Plan a meeting involving stakeholders who work remotely.

Participate on a panel regarding this topic.

Participate in a institutional change initiative and create a feedback loop across the team members.

Paraphrase and make eye contact with someone you are talking to before offering your perspective.

Oversee a change initiative for a group that is underperforming in customer service. Consider Americans with Disabilities Act (ADA) best practices if appropriate.

Organize an event and provide opportunity for participants to make accommodation requests (e.g., wheelchair accessibility, dietary restrictions) beforehand.

Note exemplary customer service experiences and reflect on how those characteristics can be applied to your unit.

Keep up with customer service trends.