Request and encourage feedback from diverse people within a U-M task force or committee that you are involved in.

Regularly check in with customers about the level of service your unit is providing them. Include opportunity to suggest improvements.

Reflect and assess how you model excellent customer service. Share with staff a personal success story of customer service as well as an experience that you learned from.

Recognize groups that meet or exceed customer service expectations. Support groups that need to make improvements by offering guidance and resources. Provide positive feedback when they make improvements.

Read a weekly message from U-M CFO Kevin Hagerty to Business and Finance staff to learn how a leader successfully focuses a team on creating value and a positive culture for everyone.

Reach out to someone who is an expert in this area of expertise for advice.

Provide colleagues sincere, positive and constructive feedback that focuses on specific observations.

Plan a meeting or event for a U-M organization in which you are involved.

Plan a meeting involving stakeholders who work remotely.

Participate on a panel regarding this topic.