Serve as a mentor for an organization developing leaders outside of the university.

Review and select a total of 3 tools or tips from Ten Tips for Inclusive Meetings, inclusive discussion guidelines, or the Inclusive Instruction Toolkit. Reflect on the effectiveness of the tools.

Research new collaborative communication systems that stakeholders can use to provide feedback.

Research best practices across your campus pertaining to services, processes, and policies that your group delivers. Make a proposal to update your group's practices if you see areas for improvement.

Request and encourage feedback from diverse people within a U-M task force or committee that you are involved in.

Regularly check in with customers about the level of service your unit is providing them. Include opportunity to suggest improvements.

Reflect and assess how you model excellent customer service. Share with staff a personal success story of customer service as well as an experience that you learned from.

Recognize groups that meet or exceed customer service expectations. Support groups that need to make improvements by offering guidance and resources. Provide positive feedback when they make improvements.

Read a weekly message from U-M CFO Kevin Hagerty to Business and Finance staff to learn how a leader successfully focuses a team on creating value and a positive culture for everyone.

Reach out to someone who is an expert in this area of expertise for advice.