We foster a climate of service excellence, engaging staff, faculty, and students.
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Invite someone who has been waiting to speak up at a gathering to do so.
We foster a climate of service excellence, engaging staff, faculty, and students.
Invite someone who has been waiting to speak up at a gathering to do so.
Invite a stakeholder who is reluctant to speak up to coffee or tea to learn their points of view. Collaborate with them to develop a participation strategy.
Identify someone you work with who makes others feel valued, respected and included. Reflect on their behaviors and identify two to adapt to your daily practice.
Identify someone whom you find yourself regularly interrupting. During the next conversation with that person, actively listen in silence and wait until that person is finished to speak.
Hold a town meeting about one topic that is a priority for your organization. Provide different feedback modalities to cultivate participation.
Hold a stakeholder meeting to come to consensus on behaviors that best create value for the diverse communities you serve and how to reinforce those behaviors.
Generate a checklist or information sheet for someone who is replacing you on a committee.
For a professional organization in which you are involved, volunteer to orchestrate a panel discussion about successful feedback processes and feedback systems in your industry or line of work.
Facilitate basic ground rules with a book club or game group you are involved in.
Define the purpose of a community meeting you will be leading. Select and use a Liberating Structure tool that addresses your objective and encourages inclusion and respect.