We foster a climate of service excellence, engaging staff, faculty, and students.
91386
Keep available resources pertaining to policies, systems and processes in a location where you can easily find them.
We foster a climate of service excellence, engaging staff, faculty, and students.
Keep available resources pertaining to policies, systems and processes in a location where you can easily find them.
Join a Workplace U-M Community of Practice that will expose you to processes and systems that could be beneficial to your operations. Report findings to your team.
Join a project team that has already begun the project.
Join a cross functional U-M group (e.g., Voices of the Staff) to learn how such a group maintains the line of sight in creating value for stakeholders.
Invite someone who has been waiting to speak up at a gathering to do so.
Invite a stakeholder who is reluctant to speak up to coffee or tea to learn their points of view. Collaborate with them to develop a participation strategy.
Identify someone you work with who makes others feel valued, respected and included. Reflect on their behaviors and identify two to adapt to your daily practice.
Identify someone whom you find yourself regularly interrupting. During the next conversation with that person, actively listen in silence and wait until that person is finished to speak.
Hold a town meeting about one topic that is a priority for your organization. Provide different feedback modalities to cultivate participation.
Hold a stakeholder meeting to come to consensus on behaviors that best create value for the diverse communities you serve and how to reinforce those behaviors.