Create value for the varied communities we serve

We foster a climate of service excellence, engaging staff, faculty, and students.

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Keep available resources pertaining to policies, systems and processes in a location where you can easily find them.

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Join a Workplace U-M Community of Practice that will expose you to processes and systems that could be beneficial to your operations. Report findings to your team.

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Invite a stakeholder who is reluctant to speak up to coffee or tea to learn their points of view. Collaborate with them to develop a participation strategy.

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Identify someone you work with who makes others feel valued, respected and included. Reflect on their behaviors and identify two to adapt to your daily practice.

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Identify someone whom you find yourself regularly interrupting. During the next conversation with that person, actively listen in silence and wait until that person is finished to speak.

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Hold a town meeting about one topic that is a priority for your organization. Provide different feedback modalities to cultivate participation.

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Hold a stakeholder meeting to come to consensus on behaviors that best create value for the diverse communities you serve and how to reinforce those behaviors.

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