On-the-Job

91095

Contact dissatisfied clients directly. Listen attentively and paraphrase the client's responses back to them for clarification. Offer solutions or areas that you will address with your team.

91094

Contact a different group within the university that performs a process similar to one used in your unit. Ask to meet to observe and learn about that process. Present ideas for improving your own process based on your findings.

91089

Consider three unexpected changes, write down opportunities they created to improve or restructure a process.

91087

Consider the complexity of the situation when working to solve a problem: who will the decision impact, how, and what are possible consequences? Write them down.

91086

Consider situations when you do not fully understand, yet feel reluctant to speak up. Reflect on the reasons why.

91085

Consider and consult with people with disabilities when developing job postings, programs, services and/or policies.

91082

Consider a presentation you are working on and identify potential issues that could arise and ways to mitigate them.

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