Bring individuals together to share concerns and problem solve.

Before reacting to conflict, pause, take a breath and reflect upon the other person's point of view before responding.

Be curious and ask follow up questions (e.g., Tell me more about that; How did you come to that opinion?).

Avoid jargon and acronyms when discussing your work with others who work outside of your group.

Attend or listen to a Moth storytelling event and then write an inspirational email to a group that you volunteer or work with outside of U-M.

Attend an event with a speaker. Notice the degree to which the message is inspirational. If so, create a list of the inspirational attributes for the next message that you compose.

Attend a U-M event about a topic that you are curious about. Participate in a question and answer session if there is one.

Attend a function pertaining to a controversy. Try to listen to understand the different perspectives. Listen to the words, use your eyes to read body language, and your heart to gauge the emotion conveyed.

Attend a storytelling event or listen to a storytelling podcast or radio show to expose yourself to compelling narratives.

At staff meetings, highlight one or two ways in which the people, resources, programs, and/or projects execute your unit's mission and values. Include any collaboration across university units or organizations outside of the university.