The next time you assist in a conflict resolution with family or friends, focus on actions and behaviors instead of personality flaws.

Teach a class or share a piece of knowledge to improve your communication and motivational skills.

Teach a class about something you know a lot about.

Take a mediator training course to earn your certification (e.g., Dispute Resolution Center, Wayne County Dispute Resolution Center).

Tailor presentations to your specific audience.

Study the techniques of a leader within the university who is known as a very effective communicator. Watch videos and read articles or newsletters in which they are featured.

Sit on the hiring committee of a non-profit organization or the nominating committee of a professional organization.

Sit on a civic task force or professional workgroup that is pursuing an unpopular change.

Share information pertaining to the U-M Discrimination and Harassment Process with a colleague within U-M who feels they are experiencing discrimination or harassment.

Set the tone for inclusive and respectful communication within your unit by establishing clear expectations, stressing the importance of expressing and listening to diverse perspectives.