Experience

91095

Contact dissatisfied clients directly. Listen attentively and paraphrase the client's responses back to them for clarification. Offer solutions or areas that you will address with your team.

91094

Contact a different group within the university that performs a process similar to one used in your unit. Ask to meet to observe and learn about that process. Present ideas for improving your own process based on your findings.

91093

Consult with your mentor or coach on ways to address a direct report's weakness that impacts output.

91092

Consult with colleagues across the university about ways that they collect feedback pertaining to client expectations and service.

91091

Consult with a team you are involved with about an unrealistic deadline. Ask them to direct you through the current work process to identify any bottlenecks or disruptions. Offer constructive feedback about the process and any changes that need to be made.

91090

Consult with a mentor about building talent management and pipelines, and request referrals to talk to.

91089

Consider three unexpected changes, write down opportunities they created to improve or restructure a process.

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