Lead a change initiative that requires people from different organizations to create a new structure, such as merging departments and streamlining staff and processes.

Keep up with customer service trends.

Keep available resources pertaining to policies, systems and processes in a location where you can easily find them.

Keep an open mind around those you work with, avoid assumptions that they share the same practices as you (e.g., the same holidays, diets, or family structure).

Keep a record of the workshops, conferences and events that you attend as well as events to attend in the future.

Jot a few notes or talking points before you meet someone for a difficult conversation. Practice with someone ahead of time.

Join the public relations or communications committee of an organization outside of work to hone communication skills.

Join the leadership of an organization with many reporting arms (e.g., house of worship, national professional organization).

Join the Board of Directors of a non-profit organization that has local, national, and international chapters.

Join and get involved with a professional organization.