Hourly Rates, Billing and Cancellation Policy

Depending on your annual household income, U-M may subsidize the cost of Kids Kare at Home for your family. Rates range from $6/hour (maximum subsidy) to $22/hour (full rate, no subsidy). Your rate is based on your reported total household adjusted gross income, which is indicated on your federal tax return.

  • There is a 4-hour minimum charge per caregiver visit
  • Families may use a maximum of 48 hours of subsidized service during the twelve-month period beginning January 1. 
  • If a family exceeds 48 hours of subsidized care, additional hours used will be billed at the full rate of $22/hour plus mileage at the rate of $.55/mile (when in excess of 20 miles round-trip).
  • If you have 3 or more children who need care, you will be billed at 1 ½ times your hourly rate

It is the responsibility of families receiving a subsidy to keep track of the number of hours they have used. Subsidized hours exceeding the allotted 48 hours will be automatically billed at $22/hour.

  • Families will receive a bill from Kennedy Care/Safe at Home 2-4 weeks after service
  • Review the cancellation policy, in the event you need to cancel your service

Do not pay the caregiver directly; caregivers are not authorized to accept cash or credit cards. You will be billed directly from our vendor, Kennedy Care/Safe at Home. Payment for service is due upon receipt.

If you are not currently registered, or if you have not provided us with your total household income amount, you may be billed at the unsubsidized rate ($22/hour for the basic care level).

Billing Procedures

Qualified employees and students of U-M are entitled to 48 hours of subsidized sick/back-up child care during the period from January 1 through December 31 of the same calendar year. Kennedy Care/Safe at Home is our contracted provider of services for the Kids Kare at Home program.

Parents/guardians are responsible for keeping track of subsidized hours used. Any hours used over the allotted time, will result in a charge of $22/hour for 1-2 children. If parents are unsure of how many hours of service remain, they should contact Kennedy Care/Safe at Home to determine this prior to scheduling a caregiver. There is a minimum service usage of 4 hours per day. If a client requests 4 hours of service and does not return home within those 4 hours, the client will be billed $5.00 for every fifteen minutes that the client is late. Once a family exceeds 48 hours of subsidized care, additional hours used will be billed at the full rate of $22/hour plus mileage at the rate of $.55/mile (when in excess of 20 miles round-trip).

Cancellation Policy

Whenever possible, service cancellation should be made 24 hours prior to the service.

A charge of $88.00 (4 hours at $22/hour) will be assessed:

  1. If the service has been arranged more than 48 hours before care is needed (“prearranged”), the agency does not receive notice of the cancellation 24 hours prior to service, and the agency has reserved and confirmed a caregiver with the family.
  2. If the service has been arranged less than 48 hours before care is needed, the agency does not receive notice of the cancellation by 9:00 p.m. the night before service, and the agency has reserved and confirmed a caregiver with the family.

Program clients who leave U-M and wish to continue service may do so ONLY after a private contract with Kennedy Care/Safe at Home has been signed. Subsidized rates will not apply to private contracts.

If a nurse (LPN/RN) is needed to provide care for the sick child, the bill will reflect the hourly nursing rate. Kennedy Care/Safe at Home reserves the right to determine the appropriate level of care required (home health aide/child care provider, LPN/RN) based on the nature of the child’s illness. Clients will be billed monthly for services. Payment is expected upon receipt of bill. Clients who fail to make required payment in a timely manner will not be eligible to request additional service until payment is received in full.

U-M families may not employ Kennedy Care/Safe at Home caregivers on an independent basis for a period of one hundred eighty (180) days or 6 months following the completion of services. In the event that the caregivers are employed by a U-M family during that time, the agency will require that the family pay a fee of four thousand dollars ($4,000).

Should you have any questions or concerns, please contact the U-M Work-Life Resource Center at (734) 936-8677 or contact us.