Note exemplary customer service experiences and reflect on how those characteristics can be applied to your unit.

Nominate a staff or faculty member to serve on a a committee or work group.

Nominate a rising leader to serve on a U-M committee or working group that will expose them to new challenges and responsibilities, and networking opportunities.

Nominate a direct report who demonstrates accountability for an award.

Network at a professional event to learn more about a particular process or system that your unit seeks to improve or redefine.

Model the behaviors that you want your direct reports to exhibit; discuss with faculty or staff the behavior expectations you expect of them.

Model helpful behaviors and respectful language to everyone (e.g., say "hello" to people you see in the halls).

Mentor your mentee about navigating the organization's culture.

Mentor an individual who strives to obtain a leadership position in an organization that you volunteer with. Communicate that individual's intent with other leaders of that organization.

Mentor a student.