Requesting a Caregiver

Due to concerns related to COVID-19, the Kids Kare service provider has specific requirements before they will consider care requests for mildly-ill children. 

When you register for 2022, you will receive an email with contact information for the Kids Kare service provider, Kennedy Care/Safe at Home. Please search your emails for it: the subject line reads Kids Kare Registration Confirmation, and the sender is Work-Life Resource Center (you may want to bookmark or save it to your favorites). If you are sure your family is registered for the current year, and you need us to resend the information, please email us

Before you request service, please note:

  • If your regular child care is unavailable, and you must work or study for U-M, Kids Kare may be able to help.
  • Kids Kare services are provided in the family home only.
  • Because there are a limited number of available caregivers, service is not available for scheduled child care and school closings, such as school holidays, breaks, and teacher work days.
  • Care is generally not available for snow days and during severe weather conditions that make travel hazardous.
  • During peak flu season or other periods of unusually-high request volumes, such as unscheduled school closings, there may not be enough caregivers to fill all requests.
  • Care is not available for children who have contagious conditions (e.g., head lice).
  • Care is not available for infants under the age of 6 weeks.
  • Requests for care at unique hours, such as afternoon work shifts, or in locations only partially served, are contingent upon caregiver availability in each instance.
  • Request service as soon as you know that you'll need care, including the day before or morning of, but no more than one week in advance. Requesting care online via their web site is preferred, and there is a drop down box in which you put the day that you need care. Kennedy Care will advise you once they receive your request, and will try their best to schedule a caregiver for you. 
  • Clients who fail to make required service payments for previous care will not be eligible for service until payment is received in full.

When you request service:

  • Please contact Kennedy Care/Safe at Home per the instructions you received by email following online registration. Please search for that email: the subject line reads Kids Kare Registration Confirmation, and the sender is Work-Life Resource Center (be sure to bookmark or save it to your favorites). If you are sure that your family is registered for the current program year, and you cannot find the information, please email us
  • Kennedy Care/Safe at Home will do their best to secure a caregiver based on your service needs. They will contact you with an update or confirmation. Please note: Kennedy Care/Safe at Home office is open from 6:00 a.m.-9:00 p.m. Care requests received after 9:00 p.m. will not receive a reply until after 6:00 a.m. the following morning. 
  • Families can request a caregiver based on vaccination status, and Kennedy Care/Safe at Home will do their best to honor the request.
  • The process of scheduling care, from the time you request a caregiver to the time the caregiver arrives at your home, can take 4 hours or more.
  • There is a minimum service usage of 4 hours per day.

Building a safety net of child care providers:

Although Kennedy Care/Safe at Home can fill many caregiver requests, we encourage you to build a safety net of child care options, prior to needing backup care. For example, some U-M Ann Arbor families interview and get to know a couple of Family Helpers or other caregivers each school year, and use them for occasional care so they have babysitters in place if needed. Other options may include family members or trusted friends and neighbors with flexible schedules, and licensed child care centers and homes that may be able to offer weekday backup or drop-in care if space is available (inquiring with and visiting programs ahead of time is strongly recommended).