During a crisis, situations arise that may call for uncomfortable conversations. Rather than avoiding the conversation or fearing that a discussion may make things worse, prepare yourself with strategies for a successful outcome. Here are some best practices to help you navigate through a difficult conversation.
Enter the conversation with an attitude of curiosity about understanding the other person’s point of view. Let the other person talk uninterrupted until they are finished. Listen carefully and learn as much about the situation as you can.
Try to understand the person so well that you can explain their argument back to them. Acknowledgement is different from agreement. Acknowledging the person’s feelings by saying “This sounds important to you.” is not the same as agreeing with them.
Help clarify your position without diminishing theirs. Make sure to express your opinions respectfully and treat the other person the way that you would like to be treated.
During this step, you are ready to start building solutions. Work collaboratively to ask the other person what they think might work. Asking for their point of view creates psychological safety and includes their perspective to come to a successful outcome.
How do I begin a difficult conversation? The strategies below are designed to help you think through how to best begin the conversation. Practice the conversation by mentally rehearsing or practicing with a neutral individual.
Write a possible opening for your conversation here: