Microlearning: Difficult Conversations

In this microlearning session, a tried-and-true approach for having difficult conversations will be used. We will demonstrate how to begin challenging conversations and move the conversation forward in a collaborative way. You will learn, try and apply this approach to real life scenarios.

You will learn to:

  • Determine ways to keep the conversation collaborative while acknowledging emotions and creating accountability
  • Promote employee accountability
  • Practice various methods to improve your conversation skills

You will benefit by:

  • Improving your communication skills and work relationships
  • Creating an environment that supports meaningful and engaging conversations around some of the most difficult topics


Any U-M faculty or staff member at any level who is interested in learning approaches for having difficult conversations

Program Notes:

This session is being delivered in an online webinar format. The webinar link will be delivered in the registration confirmation email.

Topic Area

  • Communication
  • Leading People and Teams

Domain and Expectation

  • People
    • Coach and develop others
  • Self
    • Communicate
  • Execution
    • Solve problems
    • Build positive culture


  • Member of a Team
  • Leading a Team
  • Leading Multiple Teams


  • Level 2: Skill building


Code: OL22MDC01

Presenter: Brian Cole

Cost: $0

  • Thu 2/10/22 12:00 pm to 12:45 pm
    Location: Online Webinar

Code: OL22MDC02

Presenter: Brian Cole

Cost: $0

  • Fri 6/17/22 10:00 am to 10:45 am
    Location: Online Webinar