In this microlearning session, a tried-and-true approach for having difficult conversations will be used. We will demonstrate how to begin challenging conversations and move the conversation forward in a collaborative way. You will learn, try and apply this approach to real life scenarios.

You will learn to:

• Use the Difficult Conversations framework to keep the conversation collaborative while acknowledging emotions and creating accountability
• Identify barriers that will impact the outcome of a conversation
• Determine methods to reflect and analyze the approach in conversations with colleagues

You will benefit by:

• Improving your communication skills and work relationships
• Creating an environment that supports meaningful and engaging conversations around some of the most difficult topics

Audience:

Any U-M faculty or staff member at any level who is interested in learning approaches for having difficult conversations

Program Notes:

This session is being delivered in an online webinar format. The webinar link will be delivered in the registration confirmation email.