Disability Awareness and Etiquette

If you are providing a service, it is important to know the best ways to communicate with and about individuals who may have disabilities. This session will help you to understand how to best serve individuals with disabilities, and will also give you some etiquette pointers that you can use in your everyday life.

You will learn to:

  • Recognize the impact of language as it pertains to the topic of disability
  • Apply specific tips for communicating with individuals with disabilities, including individuals who are deaf or hard of hearing and individuals who are blind or have low vision
  • Determine when your own unintentional biases and assumptions concerning individuals with disabilities are interfering with your ability to provide quality service
  • Use appropriate questions in order to determine whether an individual with a disability requires assistance or an accommodation
  • Identify ways to better help individuals with disabilities, including those who are accompanied by service animals

You will benefit by:

  • Recognizing how to appropriately and effectively engage with customers, members of the public, and others who may have a disability
  • Understanding how to best serve individuals with disabilities
  • Learning some etiquette pointers to use in your everyday life


Anyone who provides customer service for university events, programs and services that would like to provide a better level of service to individuals who may have a disability

Program Note:

These sessions are being offered at no cost to U-M faculty and staff, thanks to sponsorship from U-M executive officers. 

Unit Request:

Departments can request any of the core courses to be held at their work location free of charge. 

Topic Area

  • Diversity, Equity and Inclusion

Domain and Expectation

  • Mission
    • Create value for the diverse communities we serve
  • People
    • Foster and promote diverse teams
  • Self
    • Adapt
    • Communicate


  • Member of a Team
  • Leading a Team
  • Leading Multiple Teams


  • Level 1: Awareness


Code: Register for the course interest list to be notified of future sessions

Presenter: Varied