Business Administration 101: Understanding the Administrative Services Offered by the Shared Services Center

In our work, it is essential to understand how to access support before encountering a problem. The Shared Services Center (SSC) provides a broad range of transactional support in collaboration with university business partners for all three campuses and Michigan Medicine. This awareness level course introduces the variety of services provided by the U-M Shared Services Center, and how you can expect to interact with, or direct others to interact with, the SSC.

You will learn to:

  • Define the relationship between the SSC and other U-M Business Partners including Procurement, Payroll and University Human Resources to ensure effective collaboration

  • Navigate the SSC’s 30+ services such as employment processing, travel and expense reimbursement and much more

  • Determine which SSC resources (website, TeamDynamix Client Portal, eForms) to use for specific business needs

You will benefit by:

  • Gain an understanding of the relationship between the SSC and other U-M Business Partners including Procurement, Payroll and University Human Resources

  • Improved interactions with the SSC by understanding the relationship between your unit, the policies and the processes

  • Achieving operational goals using the SSC’s business based services

Audience:

Any U-M faculty or staff who are looking to ease administrative burdens and learn more about how the SSC can benefit the work that they do

Topic Area

  • Leadership and Management
  • Leading People and Teams

Domain and Expectation

  • Mission
    • Create a shared vision
  • People
    • Coach and develop others
  • Execution
    • Achieve results
    • Solve problems
    • Build positive culture

Role

  • Member of a Team
  • Leading a Team

Level

  • Level 1: Awareness

Upcoming Sessions

Code: OL24BA101UAS04

Presenter: Varied

Cost: $0

  • Thu 3/21/24 9:00 am to 10:30 am
    Location: Online Webinar

Past Sessions

Code: OL24BA101UAS03

Presenter: Varied

Cost: $0

  • Tue 2/20/24 9:00 am to 10:30 am
    Location: Online Webinar

Code: OL24BA101UAS02

Presenter: Varied

Cost: $0

  • Wed 1/24/24 9:00 am to 10:30 am
    Location: Online Webinar

Code: OL24BA101UAS01

Presenter: Varied

Cost: $0

  • Wed 11/8/23 1:00 pm to 2:30 pm
    Location: Online Webinar