If you’ve ever needed service relating to payroll, travel expenses or human resources issues, you’re probably familiar with TeamDynamix.

The Shared Services Contact Center (SSC), Payroll and University Human Resources use TeamDynamix to manage HR- and finance-related service requests. Users submit a service request, then receive a notification/reply email from TeamDynamix confirming the request has been registered and is in process. Additional notifications are sent each time there is activity. The reply email has typically come from [email protected].

SSC noticed that, when the name “TeamDynamix” appeared in notification emails, some assumed it was junk mail and ignored the communication. 

Starting Thursday, Sept. 7, users will notice a change designed to clarify the process. Notifications will appear as follows:

• FROM address: [email protected]

• DISPLAY name: U-M SSC-UHR-Payroll

• REPLY-TO address: [email protected]

The process for submitting a service request remains the same. View the SSC website for a range of options to receive service. 

If you have questions, email the SSC at [email protected].