Mediation Education and Resources

There are many offices at the university and organizations in the community that offer education and resources to help you build skills to manage workplace issues.

Organizational Learning

Organizational Learning (formerly Learning and Professional Development) provides courses that teach skills crucial to creating a peaceful, productive workplace. Skills taught include conflict management, negotiation, communication, and listening.

Dispute Resolution Center of Washtenaw and and Livingston Counties

The Dispute Resolution Center conducts educational programs to teach community members skills necessary both to become mediators and to function effectively in personal and professional situations. Basic and advanced mediator trainings, workshops related to diversity, and conflict resolution skill-training for organizations and individuals are available. Monthly brown bag lunch presentations intended to help hone conflict resolution skills and provide a place to share insights with experienced mediators are also offered.

Additional Information on How to Resolve Conflicts


Provides information on more constructive approaches to destructive conflict.

The Conflict Resolution Information Source

Contains conflict resolution resources.

The Third Side

Provides information and training tools on the Third Side, a cooperative approach to addressing conflict developed by the Global Negotiation Project at Harvard University.

Wayne State University Campus Mediation Resources

Provides tools for working with and learning from conflict in higher education.

Additional Organizations Providing Mediation Training

University Resources

The Center for Social Gerontology

Adult guardianship/family caregiver mediation training is offered by this Ann Arbor-based non-profit organization that focuses on policy issues affecting older persons.

Institute of Continuing Legal Education

A jointly sponsored institute of U-M , it provides mediation training, mediator forums, and the annual Advanced Negotiation and Dispute Resolution Institute.

Mediation Training and Consultation Institute

Mediation training is offered through this privately run organization located in Ann Arbor.

Office of Student Conflict Resolution

The Office of Student Conflict Resolution (OSCR) provides mediation training for U-M staff, faculty, and students.

The Center for Positive Organizational Scholarship at the Ross School of Business

Premised on the notion that, by understanding the drivers of positive behavior in the workplace, organizations and individuals can flourish, the Center offers teaching materials and workshops.

Faculty and Staff Counseling and Consultation Office

The Faculty and Staff Counseling and Consultation Office (FASCCO) provides support and assistance to University staff and faculty in resolving personal or work related concerns. Through confidential and professional counseling, coaching, training and consultation services to staff, faculty, retirees, benefit-eligible dependents and departments, FASCCO helps individuals develop and foster strengths and resiliency to enhance their personal and professional lives.

Off-Campus Housing Program’s Housing Information Office

The Housing Information Office of the University’s Off-Campus Housing Program provides advising and conflict resolution services to students living in off-campus housing who have a problem with a landlord, roommate, subtenant, or neighbor.

Office for Institutional Equity

The Office for Institutional Equity (OIE) provides guidance, support and delivery of programming, services and educational initiatives to University faculty, staff, and students to support diversity, inclusiveness, equal access, equitable treatment, cultural understanding and the prevention of prohibited discrimination and harassment.

Office of Student Conflict Resolution

The Office of Student Conflict Resolution (OSCR) helps Michigan students learn how to manage and resolve conflict peacefully. OSCR provides a variety of programs and services designed to support a safe, just, and peaceful community. OSCR provides mediation services to all Michigan students, free of charge.

Office of the Ombuds

The Ombuds office is a place where student questions, complaints and concerns about the functioning of the University can be discussed confidentially in a safe environment.

UMHS Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential, no cost service for UMHS Faculty, Staff, and their families. EAP provides brief counseling and coaching services, mediation services, crisis intervention, assessment and referral, educational and training programs, and supervisory, staff, and team consultation.

Work-Life Resource Center

The Work-Life Resource Center (WLRC) assists staff, faculty, and students achieve work/life integration. WLRC is a starting point for people as they begin to investigate resources for eldercare, childcare, and other tools for work/life balance, such as flexible scheduling and child care leaves of absence.

University Faculty Ombudsman

The University Faculty Ombuds facilitates the resolution of faculty problems and dilemmas.

Beyond the University

Association for Conflict Resolution

A professional organization dedicated to enhancing the practice and public understanding of conflict resolution.

Dispute Resolution Center of Washtenaw and Livingston Counties

Provides confidential and affordable dispute resolution services, through mediation and training, to individuals and organizations in Washtenaw and Livingston Counties, Michigan.

Federal Mediation and Conciliation Service

Provides mediation and arbitration services to industry, communities, and government agencies worldwide. Mediation Information and Resource Center

Contains resources on mediation.

The Wayne Mediation Center

Provides mediation services to individuals and businesses in Wayne County, Michigan.

The US Equal Employment Opportunity Commission

Provides mediation to resolve disputes involving claims of employment discrimination.