There are many offices at the university and organizations in the community that offer education and resources to help you build skills to manage workplace issues.
Learning and Professional Development (formerly Human Resource Development) provides courses that teach skills crucial to creating a peaceful, productive workplace. Skills taught include conflict management, negotiation, communication, and listening.
The Dispute Resolution Center conducts educational programs to teach community members skills necessary both to become mediators and to function effectively in personal and professional situations. Basic and advanced mediator trainings, workshops related to diversity, and conflict resolution skill-training for organizations and individuals are available. Monthly brown bag lunch presentations intended to help hone conflict resolution skills and provide a place to share insights with experienced mediators are also offered.
Additional Information on How to Resolve Conflicts
Provides information on more constructive approaches to destructive conflict.
Contains conflict resolution resources.
Provides information and training tools on the Third Side, a cooperative approach to addressing conflict developed by the Global Negotiation Project at Harvard University.
Provides tools for working with and learning from conflict in higher education.
Additional Organizations Providing Mediation Training
Adult guardianship/family caregiver mediation training is offered by this Ann Arbor-based non-profit organization that focuses on policy issues affecting older persons.
A jointly sponsored institute of U-M , it provides mediation training, mediator forums, and the annual Advanced Negotiation and Dispute Resolution Institute.
Mediation training is offered through this privately run organization located in Ann Arbor.
The Office of Student Conflict Resolution (OSCR) provides mediation training for U-M staff, faculty, and students.
Premised on the notion that, by understanding the drivers of positive behavior in the workplace, organizations and individuals can flourish, the Center offers teaching materials and workshops.
The Faculty and Staff Assistance Program (FASAP) provides support and assistance to University staff and faculty in resolving personal or work related concerns. Through confidential and professional counseling, coaching, training and consultation services to staff, faculty, retirees, benefit-eligible dependents and departments, FASAP helps individuals develop and foster strengths and resiliency to enhance their personal and professional lives.
The Housing Information Office of the University’s Off-Campus Housing Program provides advising and conflict resolution services to students living in off-campus housing who have a problem with a landlord, roommate, subtenant, or neighbor.
The Office for Institutional Equity (OIE) provides guidance, support and delivery of programming, services and educational initiatives to University faculty, staff, and students to support diversity, inclusiveness, equal access, equitable treatment, cultural understanding and the prevention of prohibited discrimination and harassment.
The Office of Student Conflict Resolution (OSCR) helps Michigan students learn how to manage and resolve conflict peacefully. OSCR provides a variety of programs and services designed to support a safe, just, and peaceful community. OSCR provides mediation services to all Michigan students, free of charge.
The Ombuds office is a place where student questions, complaints and concerns about the functioning of the University can be discussed confidentially in a safe environment.
The Employee Assistance Program (EAP) is a confidential, no cost service for UMHS Faculty, Staff, and their families. EAP provides brief counseling and coaching services, mediation services, crisis intervention, assessment and referral, educational and training programs, and supervisory, staff, and team consultation.
The Work-Life Resource Center (WLRC) assists staff, faculty, and students achieve work/life integration. WLRC is a starting point for people as they begin to investigate resources for eldercare, childcare, and other tools for work/life balance, such as flexible scheduling and child care leaves of absence.
The University Faculty Ombuds facilitates the resolution of faculty problems and dilemmas.
Beyond the University
A professional organization dedicated to enhancing the practice and public understanding of conflict resolution.
Provides confidential and affordable dispute resolution services, through mediation and training, to individuals and organizations in Washtenaw and Livingston Counties, Michigan.
Provides mediation and arbitration services to industry, communities, and government agencies worldwide.
Contains resources on mediation.
Provides mediation services to individuals and businesses in Wayne County, Michigan.
Provides mediation to resolve disputes involving claims of employment discrimination.