How to Get Help

The university encourages individuals to resolve their concerns on an informal basis, if appropriate. Problem-solving processes on campus are offered by various {{resources on campus|Campus Commitment/Discrimination and Harassment/resources}} that provide assistance, support and information to individuals experiencing discrimination or harassment.

If informal attempts at resolution are not appropriate or are unsuccessful, or if a person does not want to explore an informal means by which to address the concerns, the university is committed to providing prompt and effective resolution to incidents of alleged discrimination or harassment. You are encouraged to contact the appropriate university official (dean, director, HR Representative, etc.) and/or the Office of Institutional Equity. There are also many {{resources on campus|Campus Commitment/resources to help with discrimination and harassment}} that provide assistance, support and information to individuals experiencing discrimination or harassment.

If you are unsure which office to contact, contact the office that seems most appropriate, and that office will either assist you or help you make contact with a university office that can.

If the complaint is against a student, the complaint may be lodged with the Office of Student Conflict Resolution or, for graduate students, with the Rackham School of Graduate Studies.

If the complaint is against a faculty or staff member, the appropriate procedure for lodging discrimination and harassment complaints generally is Standard Practice Guide (SPG) 201.89.1, Discrimination and Harassment or, for sexual harassment, SPG 201.89, Sexual Harassment, unless an alternate mechanism is provided for in an applicable collective bargaining agreement.

In addition, Unit Human Resources Officers can assist employees who believe they have been subjected to discrimination and/or harassment. Visitors to campus may contact any of the offices listed above to express concern regarding their visit to campus.

For more information, you may call the Campus Commitment Help Line at (734) 615-2400 or Contact the Office for Institutional Equity.

Resources to Help with Discrimination and Harassment

The following offices provide prevention, resolution and supportive services to address discrimination, harassment and other campus climate issues.

For Discrimination and Harassment Concerns

Office for Institutional Equity

Office for Institutional Equity serves as a resource to the university community on issues of diversity, respect and inclusiveness, provides training on these issues as well as discrimination and harassment, investigates or provides assistance with discrimination and harassment complaints, and assists with reasonable accommodations for employees and general accessibility issues.

(734) 763-0235

TTY: (734) 647-1388

Office of Dean of Students

Office of Dean of Students works to promote individual student development and enhance the Michigan experience for all students through individual support, programs, services, co-curricular opportunities, policy development and advocacy.

(734) 764-7420

Office of Student Conflict Resolution

Office of Student Conflict Resolution provides information about the Statement of Student Rights & Responsibilities and processes complaints of violations of the Statement. Provides mediated discussion to help students resolve conflict and helps students learn skills for managing conflict in daily life.

(734) 936-6308

Rackham Graduate School Graduate Student Affairs

Rackham Graduate School Graduate Student Affairs assists with questions regarding Graduate School and university policies and procedures, complaints, concerns and advocacy. Offers dispute resolution services, provides resources and referrals, and can offer alternative resolutions in consultation with other offices as appropriate.

(734) 647-7548

For Sexual Assault and Other Criminal Activity:

Department of Public Safety

Department of Public Safety provides policing, criminal investigation, prevention and a variety of other services intended to maintain the safety and security of the university community.

Emergency: 911

Business: (734) 763-3434

Sexual Assault Prevention and Awareness Center

Sexual Assault Prevention and Awareness Center provides educational and supportive services for the university community related to sexual assault, dating/domestic violence, sexual harassment and stalking.

(734) 998-9368

24-Hour Crisis: (734) 936-3333

For Disability Issues:

Office for Institutional Equity

Office for Institutional Equity serves as a resource to the university community on issues of diversity, respect and inclusiveness, provides training on these issues as well as discrimination and harassment, investigates or provides assistance with discrimination and harassment complaints, and assists with reasonable accommodations for employees and general accessibility issues.

(734)763-0235

TTY: (734)647-1388

Office of Services for Students with Disabilities

Office of Services for Students with Disabilities assists students with disability-related concerns; facilitates access to university programs, activities, and facilities for students with disabilities; and promotes increased awareness of student disability issues on campus.

(734) 763-3000

TTY: (734) 615-4461

For Counseling:

Counseling and Psychological Services

Counseling and Psychological Services (CAPS) offers a variety of brief support services aimed at helping students resolve personal difficulties and strengthen the skills, attitudes and knowledge that will enable students to take full advantage of their experiences at the University of Michigan.

(734) 764-8312

Faculty and Staff Assistance Program

Faculty and Staff Assistance Program (FASAP) offers a number of services designed to help staff, faculty, and their immediate family members with personal difficulties encountered at both work and home.

(734) 936-8660

UMHS Employee Assistance Program

UMHS Employee Assistance Program provides assessment, referral, consultation and short-term counseling services for active University of Michigan Health System faculty, staff, temporary employees and their immediate families.

(734) 763-5409

The Center for the Education of Women

The Center for the Education of Women (CEW) assists women and men as they make decisions about their futures. Counselors support exploration of educational and career interests in the context of relationships and circumstances. Students, staff, faculty and community members are eligible to use CEW’s counseling at no charge.

(734) 764-6005

For Student Issues

International Center

International Center provides a variety of services for international students.

(734) 764-9310

Office of Dean of Students

Office of Dean of Students works to promote individual student development and enhance the Michigan experience for all students through individual support, programs, services, co-curricular opportunities, policy development and advocacy.

(734) 764-7420

Office of the Ombuds

Office of the Ombuds a place where student questions, complaints and concerns about the functioning of the university can be discussed confidentially in a safe environment.

(734) 763-3545

Office of Student Conflict Resolution

Office of Student Conflict Resolution provides information about the Statement of Student Rights and Responsibilities and processes complaints of violations of the Statement. Provides mediated discussion to help students resolve conflict and helps students learn skills for managing conflict in daily life.

(734) 936-6308

Rackham Graduate School Graduate Student Affairs

Rackham Graduate School Graduate Student Affairs assists with questions regarding Graduate School and university policies and procedures, complaints, concerns and advocacy. Offers dispute resolution services, provides resources and referrals, and can offer alternative resolutions in consultation with other offices as appropriate.

(734) 647-7548

For Employment Issues

Academic Human Resources

Academic Human Resources provides consultation related to academic resources, programs, policies and procedures for instructional and primary staff as well as educational assistants. Also responsible for union contract issues and processes for the GEO and LEO agreements.

(734) 763-8938

University Faculty Ombuds

University Faculty Ombuds facilitates the resolution of faculty concerns and dilemmas with respect to policy administration or conflict resolution by working closely with the faculty ombuds of the schools and colleges.

(734) 764-3405

Health System Human Resources

Health System Human Resources provides a full range of professional personnel services including recruitment, employment, salary administration, training and development, human resources information, human resources planning, management, information, organizational effectiveness, employee relations, union relations, and payroll.

(734) 647-5538

Learning and Professional Development

Learning and Professional Development offers programs and courses designed to teach new skills to help career advancement, and helps units to become more effective through customized workshops.

(734) 764-7410

Staff Human Resources

Staff Human Resources serves the university, its management and diverse staffs in the development, implementation, interpretation and administration of human resources policies, procedures, practices and external regulations related to labor/staff relations, salary administration, Compensation and Classification, and overall human resources functions.

Voice: (734) 763-2387

U-M Dearborn Human Resources

U-M Dearborn Human Resources provides information and assistance to faculty and staff on the Dearborn campus regarding all aspects of employment.

(313) 593-5190

U-M Flint Human Resources

U-M Flint Human Resources provides information and assistance to faculty and staff on the Flint campus regarding all aspects of employment.

(810) 762-3150

Other Resources

Academic Women’s Caucus

Academic Women’s Caucus supports all academic women, junior faculty and senior faculty alike, to help them develop and achieve their goals.

Association of Black Professionals, Administrators, Faculty and Staff

Association of Black Professionals, Administrators, Faculty and Staff an organization of men and women dedicated to the purpose of creating a work environment which is conducive to the fulfillment of the needs and aspirations of Black employees.

Business and Finance Diversity Committee

Business and Finance Diversity Committee provides leadership support and resources to enhance the working environment within Business and Finance. Through a variety of educational programs, continues to support Business and Finance’s mission of a welcoming and inclusive working environment for all.

Center for Research on Learning and Teaching

Center for Research on Learning and Teaching (CRLT)  partners with U-M faculty, graduate students, and administrators to promote a university culture that values and rewards teaching, respects and supports individual differences among learners, and encourages the creation of learning environments in which diverse students can learn and excel.

(734) 764-0505

Council for Disability Concerns

Council for Disability Concerns promotes full access to programs, services, and facilities by every person in the university community; advances the university’s commitment to the quality of experience for all persons, including those with disabilities; acts in an advisory capacity to recommend university programs and policies that ensure full opportunity and access to qualified individuals with disabilities; advocates for the concerns of members of the university community who have disabilities; and educates the university community by increasing awareness of and sensitivity to all issues related to individuals who have disabilities.

Mediation Services

Mediation Services for Faculty and Staff provides an off-the-record listening opportunity for concerns or disputes related to your work at the university.

(734) 615-4789

Multi-Ethnic Student Affairs Office

Multi-Ethnic Student Affairs Office strives to improve the intercultural competence of students by creating opportunities for meaningful cross-cultural interactions and learning. Also fosters students’ sense of belonging and community at the University of Michigan.

(734) 763-9044

The Spectrum Center

The Spectrum Center provides a comprehensive range of education, information and advocacy services working to create and maintain an open, safe and inclusive environment for lesbian, gay, bisexual, and transgender students, faculty, and staff, their families and friends, and the campus community at large.

(734) 763-4186

President’s Advisory Commission on Women’s Issues

President’s Advisory Commission on Women’s Issues provides recommendations to university leaders on issues of access, equity, and success for women, and promotes the development of new policies, practices, and procedures designed to enhance gender equity.

(734) 764-6005

Student Veterans Assistance Program

The mission of the Student Veterans Assistance Program at the University of Michigan is to assist veterans, guardsmen, reservists, and others receiving US military benefits in making a successful transition into the U-M community.

(734) 764-6413

Women of Color Task Force

Women of Color Task Force provides professional development opportunities for employees and serves as a forum for the exchange of information about the status of women of color at the university and as a focal point for action necessary to the resolution of concerns.

(734) 764-6005