Accompanying each competency are descriptions of behaviors and capabilities that are described according to levels of development. These levels are cumulative and progressive. “Level 1” reflects minimum expectations, while “Level 5” demonstrates an advanced ability. Not all competencies have all five levels. Additionally, the descriptions are illustrative and should not be interpreted as exhaustive.
Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture; demonstrates understanding of the unique issues related to higher education.
Level 1: demonstrates knowledge of the primary mission of the university and health systems
Level 2: applies understanding of primary constituency groups at the university to their job
Level 3: has working knowledge of the various constituency groups that comprise the university and/or health systems
Level 4: demonstrates complex understanding of the multiple constituency groups within the university and/or health systems
Level 5: demonstrates understanding of multiple constituency groups in the university and works to improve relationships among those groups
Values organizational diversity; treats others with respect; promotes cooperation; effectively manages relationships.
Level 1: develops and maintains positive relationships
Level 2: maintains positive relationships inside and outside of work group
Level 3: manages differences constructively
Develops and creates ideas, processes and approaches that shape the future; takes risks and makes decisions based on facts; uses analysis and critical thinking skills to solve problems; ensures that decisions are aligned with articulated strategic directions of management.
Level 1: prevents and solves simple problems, seeking help when required from colleagues and management
Level 2: provides necessary attention to solve different level problems, often multitasking to solve moderate level problems
Level 3: uses creative thinking to improve processes; solves complex problems
Level 4: solves complex problems, develops effective strategies
Demonstrates effective verbal, written, listening, and presentation communication skills.
Level 1: communicates clearly and effectively with individuals
Level 2: communicates correctly and knowledgeably with individuals
Level 3: communicates effectively to groups, varying style to fit the audience, actively communicates with those with differing opinions and differing levels of understanding
Level 4: effectively conveys complex topics to diverse audiences with the use of visual aids; applies understanding of multiple constituency groups in the university and works to improve relationships
Level 5: actively influences those with differing opinions and differing levels of understanding
Seeks opportunities to learn and to develop themselves and others; applies new skills/knowledge needed to add value to the performance of the organization; sets developmental goals for self and others; seeks performance feedback.
Level 1: develops self with guidance
Level 2: takes initiative to develop self
Level 3: contributes to the development of others and strives to be in the forefront of their profession
Level 4: contributes to the development of others and provides mentoring opportunities
Level 5: takes a leadership role in promoting innovative professional growth across the organization
Responds positively to and champions change to others; demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
Level 1: positively participates in change
Level 2: assists implementation of change
Level 3: plans, implements, and communicates effective change approaches within a workgroup
Level 4: proactively proposes and implements change
Influences others to accomplish the mission in ways consistent with the values of the organization; holds self (and others) accountable to meet goals and objectives; accomplishes desired outcomes; sets an example of integrity and ethics through demonstrated performance.
Level 1: learns what is expected to do the job well
Level 2: understands what is expected to do the job well; functions effectively in a team; exercises positive influence
Level 3: creates and achieves own measures of success
Level 4: acts to address current issues and determine future priorities; leads ad hoc or project teams
Strives to meet the expectations of internal and external customers; demonstrates skill and knowledge specific to serving others.
Level 1: establishes and maintains effective relationships with internal and external customers in a manner that provides satisfaction for the customer within the resources that can be made available
Level 2: consistently meets the organization’s expectations for exemplary customer service
Level 3: focuses efforts on fulfilling expectations by seeking insight into customer needs and developing solutions that provide value for the customer
Level 4: maintains unwavering focus on aligning all activities to produce maximum value for the customer
Level 5: relentlessly improves the value delivered to customers