Accompanying each competency are descriptions of behaviors and capabilities that are described according to levels of development. These levels are cumulative and progressive. “Level 1” reflects minimum expectations, while “Level 5” demonstrates an advanced ability. Not all competencies have all five levels. Additionally, the descriptions are illustrative and should not be interpreted as exhaustive.
Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture; demonstrates understanding of the unique issues related to higher education.
Level 1: acting in leadership roles, demonstrates understanding of their primary constituency group in the organization and understands how that group relates to other groups
Level 2: displays understanding of multiple constituency groups and works to improve collaboration between groups for the greater effectiveness of the university
Level 3: applies understanding of multiple constituency groups in the university to how those groups issues relate to one another to resolve problems or increase collaboration
Level 4: understands the primary mission of the university and/or health system
Level 5: applies understanding of primary constituency groups at the university to their job
Values organizational diversity; treats others with respect; promotes cooperation; effectively manages relationships.
Level 1: maintains positive relationships inside and outside of work group, manages differences constructively
Develops and creates ideas, processes and approaches that shape the future; takes risks and makes decisions based on facts; uses analysis and critical thinking skills to solve problems; ensures that decisions are aligned with articulated strategic directions of management.
Level 1: effectively solves problems, improves work environment
Level 2: works with and enables others to plan and implement change
Level 3: implements complex changes and problem solutions
Level 4: conducts strategic planning; effectively implements organization change
Level 5: conducts strategic planning for the institution; effectively implements institutional change
Demonstrates effective verbal, written, listening, and presentation communication skills.
Level 1: communicates clearly and knowledgeably with individuals and teams
Level 2: effectively communicates with those with differing opinions and differing levels of understanding
Seeks opportunities to learn and to develop themselves and others; applies new skills/knowledge needed to add value to the performance of the organization; sets developmental goals for self and others; seeks performance feedback.
Level 1: contributes to the development of others and strives to grow professionally
Level 2: delegates challenging tasks and decisions, strives to be in the forefront of their profession
Level 3: highly effective at developing and leveraging the talents of others; makes contributions to their profession
Level 4: leads the organization to foster growth and development of organizational members; continues own professional growth
Responds positively to and champions change to others; demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
Level 1: initiates and implements change that positively impacts a department or workgroup
Level 2: initiates and implements change that positively impacts a unit
Level 3: introduces innovations
Level 4: leads effective organizational change
Level 5: leads effective institutional change
Influences others to accomplish the mission in ways consistent with the values of the organization; holds self (and others) accountable to meet goals and objectives; accomplishes desired outcomes; sets an example of integrity and ethics through demonstrated performance.
Level 1: achieves goals through the work of others
Level 2: motivates others to effectively set and consistently achieve challenging goals
Level 3: acts to address current issues and determine future priorities; creates a culture of accountability
Level 4: leads an organization to accomplish its goals
Level 5: leads others through vision and strategy
Strives to meet the expectations of internal and external customers; demonstrates skill and knowledge specific to serving others.
Level 1: establishes and maintains exemplary customer service to internal and external customers
Level 2: consistently leads the organization in meeting the organization’s expectations for exemplary customer service
Level 3: focuses efforts on fulfilling customer expectations by seeking insight into customer needs and developing solutions that provide value for the customer
Level 4: focuses organizational efforts on responding to current and strategic customer needs