Writing Effective Procedures Documents—Putting Actions Into Words

With an expert as your guide, enter the unique world of procedure based writing. Learn the techniques needed to meet and overcome all of the challenges of putting actions into easy to follow documentation.

You will learn to:

  • Describe what procedural communication is and how it differs from other forms of documentation
  • Interview people and turn their words into step-by-step procedures
  • Find and document key information when using subject matter experts as a source of knowledge for procedures
  • Use effective edit, review and publishing techniques to create concise procedures
  • Prepare and execute a review cycle to ensure that your documents remain current

You will benefit by:

  • Understanding how to apply style guides, proper voice and sentence structure to written procedures
  • Developing strategies for assembling information in a clear and concise manner
  • Gaining the ability to author, edit and publish effective procedures


Anyone needing to document procedural based activities in their workplace

Curriculum Area

  • Reading and Written Communication


  • Communication
    • Practiced
  • Development of Self and Others
    • Practiced
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Code: WCC1803

Presenter: Jay Mahler

Cost: $179

Offered by Learning & Professional Development