Writing Effective Procedures Documents—Putting Actions Into Words

With an expert as your guide, enter the unique world of procedure-based writing. Learn the techniques needed to meet and overcome all of the challenges of putting actions into easy to follow documentation.

You will learn to:

  • Describe what procedural communication is and how it differs from other forms of documentation
  • Interview people and turn their words into step-by-step procedures
  • Find and document key information when using subject matter experts as a source of knowledge for procedures
  • Use effective edit, review and publishing techniques to create concise procedures
  • Prepare and execute a review cycle to ensure that your documents remain current

You will benefit by:

  • Understanding how to apply style guides, proper voice and sentence structure to written procedures
  • Developing strategies for assembling information in a clear and concise manner
  • Gaining the ability to author, edit and publish effective procedures


Anyone needing to document procedural based activities in their workplace

Curriculum Area

  • Reading and Written Communication


Code: WCC1904

Presenter: Jay Mahler

Cost: $179