Working With Difficult People and Personalities

Overcoming the stress experienced when interacting with "difficult" people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts.

You will learn to:

  • Identify categories of difficult people and why you perceive them that way
  • Find coping strategies to effectively deal with difficult people and personality conflicts
  • Prevent the development of problematic relationships
  • Identify the source of a dispute and determine what to do about it
  • Identify ways to effectively deflect the hostility of others

You will benefit by:

  • Expanding your knowledge of personality types and interpersonal relations
  • Utilizing skills acquired to diffuse personality conflicts that may arise
  • Gaining confidence in handling tough situations
  • Maintaining composure and professional language in “hot” situations


Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations

Program Note:

Participants will receive a copy of the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner.

Curriculum Area

  • Conflict Management and Negotiation
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Code: CMN1910

Presenter: Jacqueline Doneghy

Cost: $189