From Verbal Combat to Consensus: The Gentle Way to Earn a Black Belt in Communication

It’s difficult to stay calm and focused when engaged in a heated or difficult conversation, especially if you’re trying to influence the other person’s behavior and they’re not listening. Based upon the concepts developed by bestselling author Dr. George Thompson, in this session you will learn techniques to increase your ability to resolve these situations.

You will learn to:

  • Summarize a concrete, 5 step process to lower others resistance
  • Find ways to change your own behaviors to increase others compliance
  • Identify the 5 basic desires of human interaction that fuel difficult situations
  • Distinguish the difference between natural language and tactical language
  • Formulate a plan for removing your ego from the conflict

You will benefit by:

  • Choosing appropriate springboard and deflection statements to lower resistance
  • Using techniques to assist in lowering the need to react to others comments and behaviors
  • Creating a more supportive environment for resolution of difficult situations


Anyone who is interested in advanced techniques for conflict resolution or decreasing resistance and increasing compliance from others

Curriculum Area

  • Communication and Listening
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Code: CLC1906

Presenter: Z. Christopher Delk

Cost: $185

Code: CLC1911

Presenter: Z. Christopher Delk

Cost: $185