Microlearning: Difficult Conversations

In this microlearning session, a tried-and-true approach for having difficult conversations will be used. We will demonstrate how to begin challenging conversations and move the conversation forward in a collaborative way. You will learn, try and apply this approach to real life scenarios.

You will learn to:

  • Use the Difficult Conversations framework to keep the conversation collaborative while acknowledging emotions and creating accountability
  • Identify barriers that will impact the outcome of a conversation
  • Determine methods to reflect and analyze the approach in conversations with colleagues

You will benefit by:

  • Improving your communication skills and work relationships
  • Creating an environment that supports meaningful and engaging conversations around some of the most difficult topics


Any U-M faculty or staff member at any level who is interested in learning approaches for having difficult conversations

Program Notes:

This session is being delivered in an online webinar format. The webinar link will be delivered in the registration confirmation email.

You can also view a recording of a previous session.

Topic Area

  • Communication
  • Leading People and Teams

Domain and Expectation

  • People
    • Coach and develop others
  • Self
    • Communicate
  • Execution
    • Solve problems
    • Build positive culture


  • Member of a Team
  • Leading a Team
  • Leading Multiple Teams


  • Level 2: Skill building

Past Sessions

Code: OL24MDC02

Presenter: Amanda Ruud, Molly Trusty

Cost: $0

  • Tue 2/20/24 1:00 pm to 1:45 pm
    Location: Online Webinar

Code: OL24MDC01

Presenter: Amanda Ruud

Cost: $0

  • Thu 11/9/23 11:00 am to 11:45 am
    Location: Online Webinar

Code: OL24MDC03

Presenter: Varied

Cost: $0

Cancelled, Course Interest List Available

  • Wed 4/10/24 1:00 pm to 1:45 pm
    Location: Online Webinar

Code: OL23MDC02

Presenter: Molly Trusty

Cost: $0

  • Tue 6/6/23 1:00 pm to 1:45 pm
    Location: Online Webinar