Listen Up! Hear What's Important, Ignore the Rest

We are constantly bombarded by noise that makes real listening increasingly difficult. This leads to missing important information, frustration, and alienation from others. This workshop will help you take control of your listening environment so you can be a better listener.

You will learn to:

  • Recognize the importance of silence within a conversation
  • Distinguish between verbal noise and true content
  • Identify your own personal listening bad habits
  • Practice listening for key words within a conversation
  • Construct questions to assist you in listening more fully to others
  • Determine when listening is most difficult for you

You will benefit by:

  • Increasing your ability to listen well
  • Improving your overall performance at work and home
  • Connecting more fully with others
  • Decreasing the noise in your life that prevents you from listening well.


Anyone who wants to maximize their listening skills and improve interpersonal relations

Curriculum Area

  • Communication and Listening


  • Building Relationships and Interpersonal Skills
    • Emerging
  • Communication
    • Progressing
  • Development of Self and Others
    • Progressing
  • Quality Service
    • Progressing


Code: CLC1801

Presenter: Wendy Shepherd

Cost: $209

Offered by Learning & Professional Development