Are you ready to implement new or revised work processes? Implementing these changes requires adopting a structured approach. Successful results can be attained once work processes are smoothly implemented, people buy into the change, and lasting benefits are achieved and sustainable.

You will learn to:

• Distinguish the main difference between change and transition
• Apply a change management model that focuses on specific business results
• Determine a unit’s change readiness and effective employee coaching strategies to prepare them for it
• Apply the tools and best practices needed to engage the people dimension of change

You will benefit by:

• Knowing concrete change management steps toward communicating your internal processes
• Learning the tools and methodologies that are critical to successfully implementing process mapping efforts in your organization
• Assessing your individual environment, and exploring how your current processes align to these best practices
• Engaging in group discussion to enhance your learning

Audience:

Anyone wishing to implement a new or revised business process

Curriculum Area

• Process and Organizational Management