Crucial Accountability®

Confrontations are about that in-the-moment accountability. Developed by VitalSmarts®, Crucial Accountability® teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

You will learn to:

  • Use a step-by-step process for holding anyone accountable for their performance, no matter their power, position, or temperament
  • Demonstrate how to master discussions to get positive results and maintain good relations by staying focused on the real issues and avoid getting distracted
  • Find ways to motivate without using power by clearly and concisely explaining specific, natural consequences to permanently resolve problems
  • Identify and avoid roadblocks to performance by creatively helping others to avoid excuses, stay on track, and resolve performance barriers

You will benefit by:

  • Seeing better results when faced with confrontation
  • Not succumbing to the pitfalls of avoiding confrontation with others
  • Managing the expectations and, therefore, the performance of others


Anyone wishing to improve their conflict management skills

Program Note:

We are pleased to be offering this program at a special discounted rate only to U-M employees available through Organizational Learning. The normal price is $1,395 through VitalSmarts®.

Curriculum Area

  • Conflict Management and Negotiation


Code: CMN1902

Presenter: Patrice Hatcher

Cost: $899