Crucial Accountability

Crucial Accountability provides a methodology for effectively holding others accountable that’s based on more than twenty-five years of research. This one-day course is for Crucial Conversations graduates and teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

You will learn to:

  • List a step-by-step process for identifying and resolving performance problems
  • Diagnose and resolve underlying causes of performance gaps
  • Identify ways for more effectively motivating others

You will benefit by:

  • Understanding how to specify performance expectations and hold others accountable regardless of position, temperament or power
  • Being able to discuss performance gaps while maintaining good relationships
  • Exploring techniques to manage projects without taking over
  • Establishing action plans to support and manage expectations

Course Recommendation

Check out the following resource for additional learning on this topic:

LinkedIn Learning is available at no cost to all active students, faculty and staff (including temporary employees). View more information about LinkedIn Learning at U-M.


Crucial Conversations graduates that lead projects and/or teams that want to influence behavior regardless of position, temperament or power

Topic Area

  • Leading People and Teams

Domain and Expectation

  • People
    • Foster and promote diverse teams
    • Coach and develop others
  • Execution
    • Achieve results


  • Leading a Team
  • Leading Multiple Teams


  • Level 2: Skill building