Within your role in a non-profit, talk to people directly involved with a service or process that you seek to learn more about.

Sit on a university committee that pertains to a service, process or system that interests you.

Seek insights into improving particular services, processes or systems from your team and colleagues across the university.

Participate on a university committee that pertains to a service, process or system that interests you.

Network at a professional event to learn more about a particular process or system that your unit seeks to improve or redefine.

Identify a particular areas that you would like to learn about. Create a survey and send it to stakeholders in that area.

Create focus groups to learn about areas of service, processes or systems that need improvement and how to see input into addressing those needs.