When you feel comfortable using the four things to keep in mind during a disagreement, expand your conflict resolution skills with tips and tools for constructive conflict resolution.

Recommend point people ("Responsible Employees") who can assist others to resolve conflict.

Read through the four things to keep in mind during a disagreement the next time you find yourself involved in a conflict with a colleague.

Jot a few notes or talking points before you meet someone for a difficult conversation. Practice with someone ahead of time.

Invite a friend or family member with whom you are having a dispute to go out for coffee to seek better understanding of their perspectives and engage in a thoughtful conversation.

Focus on points of agreement to sift out the finer points of the conflict.

Explore conflict resolution resources available at U-M and recommend them to someone who could benefit from them.

Before reacting to conflict, pause, take a breath and reflect upon the other person's point of view before responding.