Regularly check in with customers about the level of service your unit is providing them. Include opportunity to suggest improvements.

Participate on a panel regarding this topic.

Participate in a institutional change initiative and create a feedback loop across the team members.

Oversee a change initiative for a group that is underperforming in customer service. Consider Americans with Disabilities Act (ADA) best practices if appropriate.

Note exemplary customer service experiences and reflect on how those characteristics can be applied to your unit.

Contact dissatisfied clients directly. Listen attentively and paraphrase the client's responses back to them for clarification. Offer solutions or areas that you will address with your team.

Consult with colleagues across the university about ways that they collect feedback pertaining to client expectations and service.