Use the term "we" when addressing your team.

Use bystander intervention techniques when the situation warrants it.

Surface and meet with a staff member who demonstrates negative or harmful behaviors. Refer to the U-M Standard of Practice Guide or the Equity, Civil Rights and Title IX Office for resources.

Read Crucial Confrontations and choose several new skills to apply for the next difficult conversation you have with a stakeholder. Practice with a peer or mentor ahead of time.

Offer to present a workshop about basic problem solving and mediation skills to a cross functional committee that you are involved with. 

Mediate a dispute between two people in a different unit than your own.

Handle a crisis for an organization, requiring you to make a timely decision where all parties will not be satisfied.

Faciliate a conversation with a work team that demonstrates lack of trust and fractured focus. For resources, explore the Mediation Education and Resources site.