The next time you assist in a conflict resolution with family or friends, focus on actions and behaviors instead of personality flaws.

Take a mediator training course to earn your certification (e.g., Dispute Resolution Center, Wayne County Dispute Resolution Center).

Share information pertaining to the U-M Discrimination and Harassment Process with a colleague within U-M who feels they are experiencing discrimination or harassment.

Read Crucial Confrontation. Then with your supervisor or member of the Equity, Civil Rights and Title IX Office, practice holding a difficult conversation pertaining to a current conflict within your team.

Plan a social or community service activity for your team based on common areas of interest.

Develop communications guidelines pertaining to team meetings and interactions (e.g., cell phones will be turned off during meetings, a participant will speak up if they feel offended).

Bring individuals together to share concerns and problem solve.

Ask your mentor about their successful strategies to facilitate conflict resolution and strengthen relationships.