The next time that you feel that someone is in conflict with you, ask them if they have a few minutes. Using active listening and open body language, share that you are feeling tension and would like them to share with you. Listen and pause before commenting.

Talk to the next person you are in conflict with. Address events or behaviors, not personality and identify areas of agreement and disagreement.

Select two conflict resolution strategies from the U-M OSCR conflict resolution website. Practice them with family and friends and then use them in your job when you feel comfortable.

If you notice a conflict pertaining to a workflow process, bring it up with your team and work together to try to resolve it.

Explore the other person's perspective by asking questions, gathering information and actively listening.

Admit the next mistake that you make and strive to mitigate it.