Turning Bad Communication Habits into Good Ones

Communication does not come easy to everyone. Once bad communication habits take hold it can be hard to break them.

You will learn to:

  • Examine the basics of “active listening” to sharpen your listening skills
  • Communicate diplomatically in a variety of sensitive situations
  • Determine ways to deliver criticism that results in a positive behavior change
  • Use techniques for saying “No” in a confident, calm manner without feeling guilty

You will benefit by:

  • Gaining confidence in communicating with others who are resistant to change
  • Feeling more comfortable when persuading others to see it your way
  • Strengthening professional relationships using rapport-building techniques
  • Establishing credibility and projecting confidence in the workplace


Anyone who would like to develop skills to establish credibility, persuade and influence others, and to shine in the workplace

Curriculum Area

  • Communication and Listening
  • Self-Development


Code: SFD1908

Presenter: Jacqueline Doneghy

Cost: $229