The Networking & Telecommunications Analyst Group has been piloting Hively as a real-time Customer Satisfaction tracker tool since August 2015. We will highlight how a customer submits feedback, how the agent/supervisor receives that feedback, what we do with the feedback and how we track the overall team performance. It would also indicate how to create a new team Hively account. Pilot team summary page: https://3-2000-innovation-lab.teamhively.com/ Sign up here: http://teamhively.com/plans-pricing