Problem Statement

Creating and updating guides, FAQs, and process documents is slow, leading to outdated or inconsistent employee resources

Description

AI supported tools can help HR teams develop, maintain and interprete procedures and job aids more quickly by turning existing process knowledge, policies, and system steps into clear, well-structured documentation. AI can generate first drafts that organize content into logical steps, identify required inputs and approvals, and present “what to do” guidance in plain language—reducing the effort of starting from a blank page. This approach is especially useful for tailoring the same process to different audiences (e.g., employees, supervisors, faculty and staff) by adjusting the level of detail, terminology, and format. AI can also help create consistent job-aid formats such as checklists, FAQs, quick-start guides, and troubleshooting tips. These suggestions can be applied at the central HR level, or in alignment with unit-level practices and procedures. HR subject-matter experts remain responsible for validating accuracy, ensuring alignment with U‑M policy and system behavior, and confirming the final materials meet accessibility and usability standards before publication.

Learn More

Using AI in HR Policies and Procedures

Contact

Email UHR Generative AI Governance for more information or assistance in any AI in HR needs.